TAP Customer Service
Lifetime System Support
Our Terminal Automation products are backed by experienced field technicians who are on call, 24/7/365 to help you keep moving products around the clock. Our technicians can remote access your system to diagnose and correct problems and to guide terminal personnel through troubleshooting and repairs. GA-EMS technicians are experts in load rack hardware, loading procedures, and networks, providing valuable expertise to help clients solve problems quickly and efficiently.
Customers with annual system support agreements are provided with 24-hour telephone support and software updates to keep systems current and in-step with the latest industry requirements.
Every Terminal Automation product is tested in-house by the same field technician scheduled to perform the on-site installation. This continuity and personal familiarity with our customers systems and operations helps insure that during the installation and testing process, systems remain on-line with minimal disruption to operations.
We offer Terminal Automation training as standard courses or tailored to meet specific customer needs. Courses are held at
GA-EMS’ San Diego facility or on-site at a customer’s facility. Topics are designed to help guide all levels of personnel in the most effective way to access and utilize the functionality and capabilities offered by our Terminal Automation products. Topics include:
- Understanding of product and system functionality
- Detailed configuration analysis illustrating system’s versatility
- On-line operation preparation
- Preventive maintenance, troubleshooting and parts replacement
Return Material Authorization
Should a Terminal Automation product need to be repaired or replaced, you will need to contact TAP Customer Service to request a Return Material Authorization (RMA) number. Returns will not be accepted without an RMA number. Our Return Instructions Form can be completed on-screen prior to printing a copy to include with your shipment.
TAP Customer Service