For each SRB implementation, the appropriate level of support is available.
Available Support Services:
Installation Support
Nirvana provides installation support during the initial setup phase after purchase for a fee. Continuing support can be arranged with Extended Technical Support and/or Maintenance as described below.
Extended Technical Support
Many customers choose to receive technical assistance on integration and administration issues after successful initial installation. For a monthly fee, support is rendered via email, telephone, and/or live online sessions.
Maintenance
The Nirvana Maintenance Plan includes 10 hours of technical support and unlimited software upgrades, updates and bug fixes released during the covered period. It also includes access to Nirvana's knowledge database, online forums, and other resources for self diagnosis and troubleshooting. Nirvana Maintenance Plan includes the product warranty. The Plan goes into effect (the "effective date") upon passing Test & Acceptance. Free maintenance received in connection with license purchases does not contain the 10 hours of technical support.
Premium Maintenance
The Premium Maintenance package has all the benefits of the regular Nirvana Maintenance Plan plus 24/7 telephone support and priority handling.
Warranty
For 30 days from the date of shipment, we warrant that the media (for example, diskette) on which the SRB is contained will be free from defects in materials and workmanship.